1. Introduction
Welcome to Adsgenix ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI marketing platform at adsgenix.com. Please read this policy carefully. If you disagree with its terms, please discontinue use of our service.
2. Information We Collect
Personal Data You Provide: Name, email address, phone number, and password when you register. Business information you provide during onboarding (business name, type, description, target audience, location). Payment information is processed securely by Stripe — we never store your card details.
Usage Data: Pages visited, features used, AI prompts submitted, campaign data, and interaction patterns within the platform.
Device & Technical Data: IP address, browser type, operating system, referring URLs, and timestamps of your visits.
3. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our platform. These include:
- Essential Cookies: Required for login sessions and platform functionality.
- Analytics Cookies: Used to understand how users interact with our platform (via Google Analytics).
- Marketing Cookies: Used by Meta Pixel and Google Tag Manager to measure ad campaign effectiveness.
You may disable cookies in your browser settings; however, certain features may not function correctly.
4. How We Use Your Information
- To create and manage your account and provide our AI marketing services.
- To personalize AI-generated content based on your business profile.
- To process payments and manage your subscription via Stripe.
- To send transactional emails (OTP, welcome, billing) via Brevo.
- To improve our platform features and user experience.
- To communicate important service updates, security alerts, and support messages.
- To comply with legal obligations under applicable laws.
5. Third-Party Services & API Compliance
We work with trusted third-party APIs to operate our platform. Our use of these APIs strictly adheres to their respective developer policies:
- Google API Services: Adsgenix's use and transfer to any other app of information received from Google APIs will adhere strictly to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google API data to develop, improve, or train generalized AI models.
- Meta (Facebook/Instagram/WhatsApp): When you connect Meta, we access your ad account and page to manage campaigns. This is governed by Meta's Platform Policy. We do not sell this data or use it for unauthorized surveillance.
- Stripe: Payment processing. Your card data is handled exclusively by Stripe securely.
- Brevo (Sendinblue): Used for transactional email delivery.
- OpenAI & Anthropic: AI content generation. Prompts may include your business contextual data but are explicitly opted-out of being used to train generalized AI models.
6. Data Deletion Instructions (Meta & Google)
In compliance with Meta and Google API Services User Data Policies, you have the absolute right to request the complete deletion of your data at any time. To delete your data:
- Log in to your Adsgenix Dashboard.
- Navigate to the Settings tab via the sidebar or top right menu.
- Scroll to the bottom of the Settings page.
- Click the red Delete Account & Data button.
- Confirm your choice. Your personal data, linked Meta/Google tokens, and business profile will be instantly and permanently wiped from our databases.
Alternatively, you can email privacy@adsgenix.com with the subject "Data Deletion Request" and we will manually purge your records within 24 hours.
6b. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g., financial records for 7 years under Indian tax law).
7. Your Rights (GDPR & Global)
Depending on your location, you may have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate personal data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Restriction: Request that we limit processing of your personal data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at support@adsgenix.com. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/TLS), hashed passwords using bcrypt, JWT-based authentication, and access controls. However, no method of transmission over the internet is 100% secure.
9. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us at support@adsgenix.com and we will delete it promptly.
10. International Data Transfers
Adsgenix is operated from India. If you are located outside India, your information may be transferred to and processed in India and other countries where our service providers operate (including the United States for AWS, Stripe, and OpenAI). We ensure appropriate safeguards are in place for such transfers.
11. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA). For users in the European Union, we comply with the General Data Protection Regulation (GDPR). For users in California, we comply with the CCPA.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team:
Adsgenix Data Privacy Team
Email: support@adsgenix.com
We aim to respond to all privacy inquiries within 30 days.