Refund & Cancellation Policy

1. Quick Reference — Refund Eligibility

2. Subscription Cancellation

You may cancel your Adsgenix subscription at any time. Here is how it works:

• How to Cancel: Log in to Adsgenix → Settings → Account & Security → Click "Cancel" next to your subscription.
• When Cancellation Takes Effect: Your subscription is cancelled immediately, but you retain full access to all features until the end of your current paid billing period (monthly or annual).
• No Access Cut-off: We do not cut off your access the moment you cancel. You get what you paid for, until the period ends.
• Auto-Renewal: Cancelled subscriptions will not auto-renew. You will not be charged again after your current period ends.
• Reactivation: You can reactivate at any time. Your business profile and settings are preserved for 30 days after cancellation.

3. Refund Policy

3.1 Eligible Refunds — Technical Failures (7-Day Window)

If you experience a verifiable technical failure that completely prevents you from accessing the Adsgenix platform immediately after payment, and you have not used any AI credits or Video credits, you may request a full refund within 7 days of the charge.

What constitutes a qualifying technical failure:

• Platform is completely inaccessible due to a server-side error on our end
• Your account was not activated despite successful payment confirmation from Razorpay
• A documented critical bug prevents core features from loading (verified by our support team)

What does NOT qualify:

• You couldn't figure out how to use the platform (we offer free onboarding support)
• You didn't like the AI-generated content quality
• Meta/Google rejected your ads (we create tools, not results)
• Slow internet on your end affecting platform performance

3.2 Billing Errors & Duplicate Charges

If you are charged an incorrect amount or charged twice for the same subscription period, we will process a full correction immediately upon verification. Contact us within 3 days of the incorrect charge with your Razorpay Payment ID.

3.3 AI Credits & Video Credits — Non-Refundable

• Credits are deducted in real-time when AI generates content
• Unsatisfactory AI output is not grounds for a refund — please regenerate with refined prompts
• Unused credits at the end of your billing cycle do not carry over and are not refundable

4. How to Request a Refund

1. Email support@adsgenix.com with the subject: "Refund Request — [Your Email]"
2. Include your Razorpay Payment ID (found in your payment confirmation email)
3. Describe the issue clearly (what happened, what you expected, screenshots if applicable)
4. Our team will respond within 2 business days
5. If your refund is approved, it will be processed within 5–7 business days
6. Refunds are credited to the original payment method used at the time of purchase

5. Payment Processing Notes

• All payments are processed securely by Razorpay Software Private Limited, a PCI-DSS Level 1 certified payment aggregator regulated by the Reserve Bank of India (RBI).
• Adsgenix does not store your card details, CVV, or banking credentials on our servers.
• Refunds are initiated by Adsgenix and processed by Razorpay. We have no control over the time taken by your bank to credit the refunded amount, which can range from 3 to 10 business days after Razorpay initiates the refund.
• For UPI refunds, the amount is credited directly to the source UPI account, typically within 1–3 business days.
• International cards are not currently supported. All transactions are in INR via Razorpay.

6. Grievance Redressal

If you are dissatisfied with the response to your refund request, you may escalate to our Grievance Officer:

If the issue remains unresolved, you may approach the appropriate consumer forum or the RBI's Complaint Management System for payment-related grievances involving Razorpay.