Refund & Cancellation
Last updated: April 17, 2026 · Effective immediately
This policy applies to all Adsgenix subscriptions and credit purchases processed via Prime Gateway. By subscribing or purchasing credits, you agree to this policy. Please read it carefully before making a purchase.
Quick Reference — What Is and Isn't Eligible
✅ Eligible for Refund
- Verified billing errors (duplicate charges, incorrect amounts charged)
- Charges made after a confirmed cancellation was processed
- Technical failures that prevented service delivery for the entire billing period
❌ NOT Eligible for Refund
- Used or partially used AI credits
- Unused AI credits (credits expire per plan terms — not refundable)
- Subscription fees for a period already accessed, even partially
- Dissatisfaction with AI-generated content quality
- Accidental purchases discovered after 7 days
- Accounts suspended for Terms of Service violations
- Video credit packs once any credits have been consumed
1. Digital Credits Policy
All AI Credit and Video Credit purchases are final and non-refundable. Credits are digital goods consumed immediately upon use. Once purchased, credits cannot be transferred, exchanged for cash, or refunded under any circumstances except verified billing errors.
How Credits Work:
- AI credits are deducted per content generation request
- Credits included in subscriptions reset on each monthly/annual billing cycle
- Unused credits from a billing cycle do not roll over to the next period (except where explicitly stated in your plan)
- Top-up credit packs (purchased separately) are non-refundable once any credits from the pack have been used
Why Credits Are Non-Refundable: When you use AI credits, Adsgenix incurs real-time costs from third-party AI providers (Anthropic Claude, OpenAI) that cannot be reversed. These costs are paid on your behalf at the moment of generation, regardless of whether you use or publish the generated content.
2. Billing Errors — Investigation & Resolution
If you believe you have been incorrectly charged, contact us immediately at billing@adsgenix.com. Billing error claims must be submitted within 30 days of the disputed charge. Claims submitted after 30 days may not be eligible for review.
Resolution Timeline:
Receipt
Immediate — auto-acknowledgment sent to your registered email
Investigation
Within 2 business days — our billing team reviews the transaction against Prime Gateway records
Decision
Within 5–7 business days — you receive a written decision with outcome and next steps
Refund Initiation
Same day as approval — refund initiated via Prime Gateway to your original payment method
Bank Processing
Additional 5–10 business days depending on your bank or card issuer
Total Timeline
Typically 7–17 business days from complaint to funds in your account
Examples of Qualifying Billing Errors:
- ✅ Charged twice for the same billing period (duplicate transaction)
- ✅ Charged a higher amount than the advertised plan price
- ✅ Subscription renewed after a confirmed cancellation was processed
- ✅ Incorrect currency conversion resulting in overcharge
What to Include in Your Billing Error Claim:
- Your registered email address
- Prime Gateway transaction/order ID (found in your email receipt)
- Date and amount of the disputed charge
- Clear description of why you believe it is an error
- Screenshot of the charge from your bank statement (recommended)
3. Subscription Cancellation
How to Cancel:
- Log in to your Adsgenix dashboard
- Go to Settings → Billing
- Click "Cancel Subscription"
- Confirm cancellation — you will receive an email confirmation immediately
What Happens After Cancellation:
- ✅ You retain full access to all paid features until the end of your current billing period
- ✅ Your data is preserved for 30 days after the period ends
- ❌ No partial refunds are issued for unused days remaining in the billing period
- ❌ AI credits included in the cancelled plan are not refunded or carried forward
Best Practice: To avoid being charged for the next period, cancel at least 24 hours before your next billing date. You can find your next billing date in Settings → Billing.
Annual Subscriptions: Annual plans are billed upfront for 12 months. Cancelling an annual plan stops the next renewal — there are no refunds for the remaining months of a paid annual period. You retain access for the full 12 months already paid.
Downgrade Policy: Downgrading to a lower plan takes effect at the start of your next billing cycle. Your current plan remains active until then. No credit is issued for the difference in plan cost.
4. Disputed Charges & Chargebacks
Please contact us before initiating a chargeback. We resolve billing disputes quickly and fairly — a chargeback is rarely necessary and causes harm to both parties.
Our Preferred Process: Email billing@adsgenix.com before contacting your bank. We resolve the majority of billing disputes within 5–7 business days — faster than most chargeback processes.
Consequences of Initiating a Chargeback Without Contacting Us:
- Immediate suspension of your Adsgenix account pending investigation
- Loss of all AI credits and subscription access during the dispute period
- If chargeback is found to be fraudulent or unwarranted, we reserve the right to pursue recovery of fees plus processing costs
- Account may be permanently banned from future use of Adsgenix
Legitimate Disputes: If we determine a chargeback is legitimate and in your favour, we will:
- Not contest the chargeback with your bank
- Reinstate your account if suspended during the dispute
- Waive any chargeback-related fees
Prime Gateway Dispute Process: All payment disputes are handled through Prime Gateway's secure dispute resolution system. Adsgenix complies with all Prime Gateway dispute policies and timelines.
5. Billing Support & Contact
For all refund requests, billing errors, and payment queries, contact our billing team directly:
When Contacting Billing Support, Please Include:
- Your registered email address
- Prime Gateway Order ID or Payment ID (from your receipt email)
- Nature of the issue (billing error / cancellation / other)
- Preferred resolution
This policy is subject to change. The version published at adsgenix.com/refund.html is always the current version. Continued use of Adsgenix after policy updates constitutes acceptance of the revised policy.