Last updated: April 17, 2026
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Adsgenix has designated a Grievance Officer to receive and resolve complaints from users regarding our platform, services, and data practices.
All complaints and grievances can be directed to our designated Grievance Officer:
Name: Hemant Kumar
Designation: Chief Executive Officer / Grievance Officer
Email: grievance@adsgenix.com
Address: G-81 & G-82, Old No. G-23-A PVT Office NO-201, Second Floor, Laxmi Nagar, Delhi – 110092, India
Phone: —
Follow these steps to submit your complaint:
Include your registered email address, a clear description of the issue, any supporting evidence, and the resolution you are seeking.
Send to grievance@adsgenix.com with the subject: "Grievance: [Brief Description]"
You will receive a confirmation email within 24 hours with a reference number for your complaint.
We will investigate and provide a resolution within 15 days from the date of receipt.
If your complaint requires additional time due to complexity or third-party involvement, we will inform you before the 15-day period expires.
Escalation Options: If you are not satisfied with our resolution, you may escalate to:
This Grievance Redressal mechanism is established in compliance with:
We take all complaints seriously and are committed to maintaining a safe, transparent, and legally compliant platform for all users.
© 2026 Adsgenix. All rights reserved.
G-81 & G-82, Old No. G-23-A PVT Office NO-201, Second Floor, Laxmi Nagar, Delhi – 110092, India